An online shopper was left fuming after a “lazy” Hermes threw her parcel over the fence and sent a ‘proof of delivery’ photo – capturing the moment before her bulldog ripped the package to shreds.
Brogan Griffiths says she had spent two weeks searching for the perfect outfit to wear on her birthday night out before spending £160 on three dresses from Oh Polly.
The 29-year-old was baffled when she was sent a message saying the parcel had been successfully delivered while she wasn’t at home, until she saw the proof of delivery picture.
The photo sent by the courier showed the parcel laying on the paving in her garden – with her 11-month-old British bulldog known as ‘Cookie Monster’ peering round the corner and spotting his new ‘toy’.
When she returned home two hours later, she found the three dresses “torn to shreds” by her pet, who mistook it for a chew toy thrown by the delivery driver.
Brogan, from Coventry, says she was left “absolutely devastated” that she wouldn’t have the outfits to wear on her birthday, and “doesn’t understand” why the courier company just left her order on the ground outside.
“I was going to Manchester for a night out with my best friend for my birthday and I’d been trying to find something to wear for ages,” she said.
“I ordered three outfit options from Oh Polly which came to £160 for next day delivery to come four days before my birthday, so I didn’t have a lot of time.
“I got an email while I was at work to say the package had been delivered and I was confused because no one was in and you’re supposed to sign for Oh Polly packages.
“I checked the delivery photo and saw the dog’s beady eyes peering round the corner at the parcel and my heart just sank straight away. I knew it was a goner.
“I knew the delivery man must have thrown it over the gate and the dog would just think he was playing fetch and throwing it for her.
“When I got home all three dresses had been torn to shreds and dragged through the mud and Cookie was still playing in the garden, she thought it was a game.”
Brogan, a mum to a seven-year-old daughter, says she was given no option to change the delivery time or date, or add a safe place to the delivery instructions.
She added: “Hermes are apparently not allowed to just leave Oh Polly parcels outside because they’re quite expensive orders, so someone is supposed to sign for them.
“The delivery driver obviously saw the dog because you can see her in the delivery photo, so I don’t understand why he’d leave it there.
“Cookie’s never torn any clothes up around the house, she’s a really good dog so she obviously just thought the delivery man was throwing the parcel to her to play with. She didn’t even realise she did anything wrong so I couldn’t tell her off.”
Brogan contacted Oh Polly for a replacement order but it didn’t come in time for her birthday as it took two weeks for the company to send another out, promising it would use DPD instead of Hermes to deliver it.
However, Hermes were again entrusted with delivering the order and Brogan says this time it was left on her front doorstep, in full view of the street.
She added: “Luckily my neighbour was home and took it in for me, otherwise anyone could have stolen it.
“By then my birthday was long over so I sent them back for a refund because they’re occasion dresses and I don’t have anything to wear them for now.
“I’d never had any problem with Oh Polly before but I won’t be ordering from them again after that, or anywhere that uses Hermes.”
A spokesperson for Hermes said: “We can confirm that Ms Griffiths has received her replacement order. Due to the pandemic we are still continuing to provide contactless deliveries and no longer leave a calling card (this is done digitally) or ask for a signature.
“The local team has spoken to the courier involved to emphasise the importance of finding a safe place location when the recipient is not home to receive their order to ensure this does not happen again.”
A spokesperson for Oh Polly said: “We are really sorry that this happened to our customer. When we were contacted about this incident we made sure our customer received a replacement and an investigation was carried out.
“Customer satisfaction is extremely important to us and we are dedicated to providing the best possible service.”